Returns & Exchanges
At Rotel Australia, we want you to be completely satisfied with your high-fidelity audio equipment. If your purchase does not meet your expectations, you can return your item within 30 days of delivery provided it is in original, resaleable condition.
Initiate Return Request
Contact our customer support team via the online portal or email with your order number and reason for return to receive a Return Authorization (RA) number.
Package Your Gear
Carefully pack the electronic component in its original double-box packaging, including all manuals, remote controls, and power cables to ensure safe transit.
Ship to Service Centre
Affix the provided return label to the exterior of the box and drop it off at any authorized courier location; we recommend using a tracked service for high-value items.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing